Forum

Thread tagged as: Problem, Error

Images disappearing after 24hrs

Hi,

I’m experiencing a problem with image assets disappearing after 24hrs that is similar to a post from around a year back with quite a bit of discussion attached.

I don’t really understand if the problem has been fixed, but the problem I'm experiencing seems to be very similar. (https://forum.grabaperch.com/forum/08-05-2014-assets-disappearing)

I'm uploading an image, (through the blog app specifically, I haven't noticed it elsewhere, and it occurs on both local dev and staging environments) and everything works ok until 24hrs hours later when the image disappears (missing from the resources folder along with thumbnails the blog post, etc…)

Some images don't disappear (even within the same post), but others do, seems to be no specific type of image, or the way they are being added, etc…

I've re-added the images twice, but the same thing is happening after 24hours. They are all images that are being used within a blog post so shouldn't be getting cleaned up? Any ideas?

Thanks!

Mark Heggan 1 points

6 years ago

Drew McLellan 2638 points
Perch Support

6 years ago

Can you post your diagnostics report?

Mark Heggan 1 points

6 years ago


Perch: 2.8.8
Production mode: Development (10)
Installed apps: content (2.8.8), assets (2.8.8), categories (2.8.8), perch_blog (4.6), perch_forms (1.8.3)
DB driver: PDO
DB tables: perch2_blog_authors, perch2_blog_comments, perch2_blog_index, perch2_blog_posts, perch2_blog_posts_to_tags, perch2_blog_sections, perch2_blog_tags, perch2_categories, perch2_category_counts, perch2_category_sets, perch2_content_index, perch2_content_items, perch2_content_regions, perch2_forms, perch2_forms_responses, perch2_navigation, perch2_navigation_pages, perch2_page_templates, perch2_pages, perch2_resource_log, perch2_resource_tags, perch2_resources, perch2_resources_to_tags, perch2_settings, perch2_user_privileges, perch2_user_role_privileges, perch2_user_roles, perch2_users
Users: 3
App runtimes:
<?php
    $apps_list = array(
        'content', 
        'categories',
        'perch_blog',
        'perch_forms',
    );
Scheduled tasks for perch_blog: delete_spam_comments (1440 mins)
Editor plug-ins: markitup, redactor
H1: 7fb1de908d52176c955ddf70ad82dc4d
L1: 2de5778bd08390ec2c535d61c34009b2
content_collapseList: 1
content_frontend_edit: 0
content_hideNonEditableRegions: 0
content_singlePageEdit: 1
dashboard: 1
headerColour: #2a95cd
headerScheme: dark
helpURL:
hideBranding: 1
hide_pwd_reset: 0
lang: en-gb
latest_version: 2.8.8
logoPath: /admin/resources/admin-logo.png
on_sale_version: 2.8.8
perch_blog_akismet_key: d4a4ad5f1132
perch_blog_comment_notify: 0
perch_blog_max_spam_days: 0
perch_blog_post_url: /blog/{postSlug}
perch_blog_slug_format: {postTitle}
perch_blog_update: 5.0
siteURL: /
update_2.8.8: done
PERCH_DEVELOPMENT: 10
PERCH_STAGING: 50
PERCH_PRODUCTION: 100
PERCH_DB_USERNAME: xx
PERCH_DB_SERVER: localhost
PERCH_DB_DATABASE: xx
PERCH_DB_PREFIX: perch2_
PERCH_TZ: America/Los_Angeles
PERCH_EMAIL_FROM: xx@xx.com
PERCH_EMAIL_FROM_NAME: RW Elephant
PERCH_LOGINPATH: /admin
PERCH_PATH: /Users/markheggan/Development/Work/rwelephant/rwelephant.perch/admin
PERCH_CORE: /Users/markheggan/Development/Work/rwelephant/rwelephant.perch/admin/core
PERCH_RESFILEPATH: /Users/markheggan/Development/Work/rwelephant/rwelephant.perch/admin/resources
PERCH_RESPATH: /admin/resources
PERCH_HTML5: 1
PERCH_CLEAN_RESOURCES:
PERCH_EMAIL_METHOD: smtp
PERCH_EMAIL_HOST: xxx
PERCH_EMAIL_AUTH: 1
PERCH_EMAIL_SECURE: ssl
PERCH_EMAIL_PORT: xxx
PERCH_EMAIL_USERNAME: xx@xx.com
PERCH_DEBUG: 1
PERCH_PRODUCTION_MODE: 10
PERCH_RUNWAY:
PERCH_ERROR_MODE: DIE
PERCH_DATE_LONG: %d %B %Y
PERCH_DATE_SHORT: %d %b %Y
PERCH_TIME_SHORT: %H:%M
PERCH_TIME_LONG: %H:%M:%S
PERCH_PREVIEW_ARG: preview
PERCH_TEMPLATE_PATH: /Users/markheggan/Development/Work/rwelephant/rwelephant.perch/admin/templates
PERCH_DEFAULT_DOC: index.php
PERCH_DEFAULT_EXT: .php
PERCH_RWD:
PERCH_HTML_ENTITIES:
PERCH_SSL:
PERCH_STRIPSLASHES:
PERCH_PROGRESSIVE_FLUSH: 1
PERCH_AUTH_PLUGIN:
PERCH_DB_CHARSET: utf8
PERCH_DB_PORT:
PERCH_DB_SOCKET:
HOSTING SETTINGS

PHP: 5.6.7
Zend: 2.6.0
OS: Darwin
SAPI: apache2handler
Safe mode: not detected
MySQL client: mysqlnd 5.0.11-dev - 20120503 - $Id: 3c688b6bbc30d36af3ac34fdd4b7b5b787fe5555 $
MySQL server: 5.5.42
Extensions: Core, date, ereg, libxml, openssl, pcre, sqlite3, zlib, bcmath, bz2, calendar, ctype, curl, dom, hash, fileinfo, filter, ftp, gd, SPL, iconv, intl, json, ldap, mbstring, session, standard, mysqlnd, mysqli, PDO, pdo_mysql, pdo_sqlite, Phar, posix, Reflection, mysql, SimpleXML, soap, sockets, exif, tokenizer, wddx, xml, xmlreader, xmlwriter, xsl, zip, apache2handler, imap, gettext, mcrypt, yaz, pgsql, pdo_pgsql
GD: Yes
ImageMagick: No
PHP max upload size: 32M
PHP max form post size: 32M
PHP memory limit: 128M
Total max uploadable file size: 32M
Resource folder writeable: Yes
Session timeout: 24 minutes
Native JSON: Yes
Filter functions: Yes
Transliteration functions: Yes
HTTP_HOST: rwelephant.perch:8888
HTTP_CONNECTION: keep-alive
HTTP_ACCEPT: text/html,application/xhtml+xml,application/xml;q=0.9,image/webp,*/*;q=0.8
HTTP_USER_AGENT: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_10_4) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/43.0.2357.134 Safari/537.36
HTTP_DNT: 1
HTTP_REFERER: https://rwelephant.perch:8888/admin/core/settings/diagnostics/
HTTP_ACCEPT_ENCODING: gzip, deflate, sdch
HTTP_ACCEPT_LANGUAGE: en-US,en;q=0.8
HTTP_COOKIE: __distillery=v20150227_384d6000-f4e7-4d62-a13e-1cb47c599d93; cmsa=1; __utma=66225581.1020462072.1437467900.1437472556.1437477803.3; __utmc=66225581; __utmz=66225581.1437467900.1.1.utmcsr=(direct)|utmccn=(direct)|utmcmd=(none); PHPSESSID=1b2e752204481f4da399119a61be7cf3
PATH: /usr/bin:/bin:/usr/sbin:/sbin
SERVER_SOFTWARE: Apache
SERVER_NAME: rwelephant.perch
SERVER_ADDR: ::1
SERVER_PORT: 8888
REMOTE_ADDR: ::1
DOCUMENT_ROOT: /Users/markheggan/Development/Work/rwelephant/rwelephant.perch
SERVER_ADMIN: you@example.com
SCRIPT_FILENAME: /Users/markheggan/Development/Work/rwelephant/rwelephant.perch/admin/core/settings/diagnostics/index.php
REMOTE_PORT: 52678
GATEWAY_INTERFACE: CGI/1.1
SERVER_PROTOCOL: HTTP/1.1
REQUEST_METHOD: GET
QUERY_STRING: extended
REQUEST_URI: /admin/core/settings/diagnostics/?extended
SCRIPT_NAME: /admin/core/settings/diagnostics/index.php
PHP_SELF: /admin/core/settings/diagnostics/index.php
REQUEST_TIME_FLOAT: 1437484737.58
REQUEST_TIME: 1437484737
argc: 1

This is from my local MAMP setup, I'd added:


define('PERCH_CLEAN_RESOURCES', false);

only this morning after I'd read the mentioned post.

Thanks Drew

Drew McLellan 2638 points
Perch Support

6 years ago

Does your perch2_resource_log table have rows in it? Do you see any from perch_blog ?

How are you adding images to the blog? Are you using an editor plugin? If so, is it the latest version?

Mark Heggan 1 points

6 years ago

perch_2_resource_log: https://up.kibakoapp.com/w4SCck9Xoa (I think the answer is no!)

Images are added through an image block set up for figures, just a standard block:

that section of the template looks like this:


<perch:block type="figure" label="Figure Image">
    <figure>
        <img src="<perch:blog type="image" id="figureImage" label="Image" imagewidth="820" bucket="blog"" />" alt="<perch:blog type="text" id="alt" label="Description" required="true" help="e.g. Photo of MD John Smith with his best wig on" />" />
        <perch:if exists="figureText">
           <figcaption>
               <perch:blog id="figureText" type="text" label="Text" />
          </figcaption>
      </perch:if>
    </figure>
</perch:block>

Drew McLellan 2638 points
Perch Support

6 years ago

That's the structure of the table - does it have any data in it?

Mark Heggan 1 points

6 years ago

Sorry, yes there is data in there (and also data from perch_blog) - https://up.kibakoapp.com/ff7Dipica6

It's not affecting all blog posts, only a few, and it seems to only affect some of the blog post images (all added through the same type of repeating block), not all. For example I can add a post, with 5 images in total, come back 24hrs later and 4 of them have disappeared and one image remains.

Drew McLellan 2638 points
Perch Support

6 years ago

Have they stopped going now that you've made that config change?

Mark Heggan 1 points

6 years ago

I'll be able to confirm that in the morning/afternoon tomorrow. Do you think it could be a bug?

Drew McLellan 2638 points
Perch Support

6 years ago

They shouldn't be going, so I can't see how it could be anything other than a bug.

Mark Heggan 1 points

6 years ago

Hi Drew, they do seem to have stopped going now that the config change has been added.

Drew McLellan 2638 points
Perch Support

6 years ago

Ok, thanks, that's helpful.

Forum

Images disappearing after 24hrs

Mark Heggan 1 points

Drew McLellan 2638 points Perch Support

Mark Heggan 1 points

Drew McLellan 2638 points Perch Support

Mark Heggan 1 points

Drew McLellan 2638 points Perch Support

Mark Heggan 1 points

Drew McLellan 2638 points Perch Support

Mark Heggan 1 points

Drew McLellan 2638 points Perch Support

Mark Heggan 1 points

Drew McLellan 2638 points Perch Support

Drew McLellan 2638 points
Perch Support

Drew McLellan 2638 points
Perch Support

Drew McLellan 2638 points
Perch Support

Drew McLellan 2638 points
Perch Support

Drew McLellan 2638 points
Perch Support

Drew McLellan 2638 points
Perch Support